Property Management Software – What to Look for

Property Management Software - What to Look for

While many property managers still use Excel spreadsheets or a pencil and paper to manage their investments, there are much better tools available. The property management software you choose should be flexible, inexpensive and easy to use.

You need a really flexible rental property program because, as a property manager, you never know what tomorrow may bring. You might need to get details about a property or tenant at home, in the office or even out at a property. You might need to have other members of your company get records themselves, from their own computers. Your business might double, and you don’t want a tool that won’t server your needs any more.

The most flexible property management programs are those running over the Internet. Because the records are kept on a Web server, you – or anyone else you authorize – can get to them from any Internet-connected computer. And unlike Windows property management programs, on-line property management software doesn’t limit the number of units (doors) you can manage.

Surprisingly, you don’t give up any security features when using the right on-line property management software. True, the records aren’t on your computer. Instead, they’re maintained on a computer that typically has much better protection than your own. It’ll be kept in a locked room, fire-safe room, with daily backups and multiple storage devices. The best on-line rental property programs also use SSL security so that all of your work is encrypted – and therefore completely off-limits to hackers.

All on-line rental property programs are sold by subscription. Look for one that doesn’t require a long-term commitment or a single annual payment. You want to be able to cancel without any penalties.

Because property management programs can be complex, look for one where support and training are included in the subscription fee. You want a company that looks to maintain a healthy long-term relationship with its customers. This is actually another advantage of on-line tools; they have to keep you satisfied for a long time, not just for the first 30 or 60 days.

Support and training should be offered on your schedule. Make sure your software vendor has extended support hours, especially if your office is on one coast and theirs is on another.

It goes without saying that the best property management software is developed by actual property managers. However, some developers rely on their own very limited experience. For example, they may know all about single-family houses, but have no clue about the special needs of commercial property investing or multifamily units. Make sure the company you choose relies on a wide variety of property managers, landlords and other experts to get product design tips.

In addition, you want your property management software to be responsive to your specific needs. Companies making Windows property management software can never be that responsive to customers, because upgrading the software is such a hassle. Such companies often only release upgrades every year or two, and when they do, their customers have to go through what may be a very messy upgrade process. On the other hand, on-line property management software can be upgraded whenever the company has a new feature that has been fully tested. The next time customers log in, the new features are ready for them to use.

Here are some of the features that you will absolutely want in your property management program.

• A full accounting package. Your program should support whichever accounting method you prefer, cash (simpler) or accrual (more detailed and preferred by most property managers). It should include a number of accounting reports that you can run at any time and for any period. You should be able to calculate late fees and discounts automatically

• Check writing. When you have to write a lot of checks for your business, it’s great to be able to just print them off on your computer. Your software vendor will put you in touch with at least one company that makes the kind of check forms you will need.

One word of caution: to print checks with blank check stock, you will need a laser printer and a special magnetic ink cartridge. The laser printer probably won’t be an issue, but the magnetic ink cartridge may be. A simpler solution is just to order preprinted check forms. These forms will have the basic information such as MICR numbers (the numbers at the bottom of the check, which are always printed in magnetic ink). You’ll still print checks, but just the amount, payee, date and other fields that don’t have to be in magnetic ink.

• Reminders. You should be able to set up reminders for appointments, projects, and other tasks. You should also get automatic reminders for the two things every property manager wants to be aware of: late rent payments and expiring leases.

• Many different data fields to let you store all the information you want, but not that many mandatory data fields. You should be able to use your software for as little or as much work as you like.

• Fast and easy data management. You’ll spend a lot of time entering records and finding what you need in your property management software. You don’t want something that will make it complicated and difficult to handle these tasks. Look for wizards and maybe even a “Quick Start” feature to make loading fast, and fast searching and sorting to let you very easily find what you need.

What if you find a property management program that is great, but not perfect? Many property managers will quit using a program because it doesn’t have the one specific report or calculation they really like. They then have a choice; they can keep on going with Excel or written ledgers, or they can continue on an endless search for the perfect program that simply doesn’t exist.

Instead, why not contact the company you are interested in and see if they can add the feature you want? You might learn that they’re already working on it. If not, they may be happy to add it to keep you satisfied.

Watch the video related to property management

An interview with Mel O’daniels General Manager with Nexus Vacation Property Management Software

Help answer the question about property management

Are property management fees worth paying?
I am relocating but don't want to sell in this market. So I am planning to rent my single-family detached home. What are the options to rent? Should I do this myself or hire a company? Property management fees seem a little high. They charge anywhere from 10-12% of rentals + 1 month finder's fee. Plus I will have to pay income tax on my rental income. Just need some help to help me think this through. Any help, suggestions would be appreciated. Thanks.

About Author

Brendan O’Brien is the developer of Property Master rental property management software. Our landlord software runs on any Web-connected computer with full accounting, alerts, nearly 50 reports, and many other great features. Check out our e-book for more great tips at pcpropertymaster.com.

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9 Responses to “Property Management Software – What to Look for”

  1. Ting P says:

    So you want to be a Super— your best bet to get your feet wet is take take a live in position–check Craigs List–or watch the papers. You will need an understanding of buildings and it certainly helps to be handy.You need to be organized–because you may have to collect rents and keep books, You need a solid understanding of Landlord-Tenant Law in your state—Most of all you need the patience of a Saint in dealing with irate and impossible tenants. Like I said watch the listings—sometimes a larger complex may be looking for an Assistant.

  2. Alpha Bravo Charlie says:

    Type in "property manager" houston and you'll see a listing of several companies.

    A property manager is a person or firm charged with operating a real estate property for a fee, when the owner is unable to personally attend to such details, or is not interested in doing so. Typical jobs include finding/evicting and generally dealing with tenants, home repair, home improvement, cleaning, garden maintenance, landscaping and snow removal, to be coordinated with the owner's wishes. Such arrangements may require the property manager to collect rents, and pay necessary expenses and taxes, making periodic reports to the owner, or the owner may simply delegate specific tasks and deal with others directly. A property manager may arrange for a wide variety of services, as may be requested by the owner of the property, for a fee.

  3. nfl fan says:

    Simply say, Real Estate Property Management for Private Owners. Handled lease agreements, rent collections, repairs and other matters for privately owned real property.

  4. madmike858 says:

    Market research in this case means a basic knowledge of the housing market (rentals) in your area. It might include knowing strategies to improve a complex, or buildings profitability, or how to persuade the tenants to be more timely in their payments. It's not any one skill set, but several.

    In other words, the days of simply collecting rent are over. But if your mom is a quick study, she might be able to persuade them to give her a try, based on her previous experience.

    Good luck to her!

  5. amberdanddavidj says:

    There is no standard.

    With my company it just depends on how long people take to get back to me to verify all your information and check all your references.

    Some have taken me about a week and a half because I couldn't get a hold of their previous landlord. And some others I was able to approve the same day because I was able to get a hold of everyone right away.

    and each company has their own operating procedures.

  6. chicago2210 says:

    Pay to Play. Part of the Ryan racketeering years. Politics is Illinois. Then Rezko and Blago got involve with Panda Express Subway and Exxon Mobile. $$$$ .The telephones were maintained by the Nation of Islam lol. A minority business racket. One wonder why downstate voters hates Chicago politicians lol. What gets me why are we not getting the money like Bush gave his good ole boys in Texas? Give Obama time I guess.

  7. libra1313 says:

    If it is a condo then the law allows for mediation and arbitration. After that you need to take the Condo Board to court under a civil suit.

    http://www.gov.on.ca/MGS/en/ConsProt/STEL02_045929.html

  8. Tara's Problems says:

    To all you agents out there who specialize in listing foreclosures, what would be her best strategy as far as marketing to you?

    Its the same questions of mine. I'm coming from jakarta

  9. windblown27 says:

    It is almost certain that your rental agreement will still be in force. Most rental agreements would have a provision stating that the agreement is binding on successors in interest, etc.

    As a practical matter, my advice to you would be:
    1. Make sure you have the rent on the day that it is due, but don't give it to anyone. Just hold it in a safe place (where you won't touch it) until you are contacted by someone who says you should be paying it to them. This contact could be a phone call, a letter, a "Notice to Pay Rent or Quit," or some other form of communication. At that point you can start verifying if the person or entity is legitimate. in a safe place where you won't touch it Resist the urge to spend the rent on some other pressing financial need, especially if this goes on for more than a month, which is very possible. If more than a month goes by before you have been contacted, add the next month's rent to the rent you are holding.

    2. Look at your rental agreement to see who is responsible for paying the association fee. If the rental agreement says the landlord is responsible for paying it, you would probably be safe to pay the required amount from the rent you are holding, so that the water stays on.

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